Managed Services vs Reactive IT Support

When considering your options for external IT support for your business, one fundamental questions is, “Do I need Managed or Reactive services?” Managed Services typically means that the IT company will provide ongoing IT support for your business or organization, including monitoring for viruses, patching security holes, updating software and hardware, or general maintained for […]

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Backup vs Cloud Sync

This is an important distinction that I feel is generally confused by most users. What is the difference between a backup and a sync? Firstly, we have to understand that any sync (cloud or local server) is designed to give replication of files and folders that is updated in real time. This means that if […]

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System Slowness vs Slow Internet

“My computer is SO SLOW!!” This is a phrase uttered quite often. Unfortunately, it tells IT professionals very little about what is going on. When a user states that their computer is slow, do they mean the performance of the local machine or is it taking a long time for websites to load. The answer […]

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System Reboot – Does it fix everything?

There is a great parable about the thought process of IT professionals. It goes something like this: Four engineers get in a car. The car won’t start. The Mechanical Engineer says: “It’s a broken starter” The Electrical engineer says: “Dead battery” The Chemical engineer says: “Impurities in the gasoline” The IT engineer says: “Hey guys, […]

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